Reference

Terms & Conditions For Your Account

Our Terms & Conditions explain how your tanjung899 account works, what you agree to before access, and how we handle account, wallet and device checks.

Account rulesWallet checksDevice accessLocal eligibility
tanjung899 Terms & Conditions For Your Account
HELP WITH CONDITIONS

Get Policy Help Through Your Account

Questions about the Terms & Conditions are easier to resolve when you send the account detail connected to the issue.

Policy chat Use live chat from your signed-in account between 09:00 and 23:00 WIB.
Account form The account support form is suited to requests about correcting your name, phone number…
Payment evidence For a policy question involving DANA, QRIS, GoPay or bank transfer, attach the transaction…
ACCOUNT DATA PRACTICE

How We Apply These Account Rules

The Terms & Conditions also describe how we protect the account information needed to apply them.

Data handling

We use the account details you submit to apply the Terms & Conditions, including phone verification and payment matching. Support may request a transaction reference, but we do not need your DANA, OVO or bank password.

Cookie choices

Cookies can preserve your signed-in session and remember selected access settings on a device. You can clear them in your browser, although doing so may require another login and phone check before account access continues.

Account security

Keep your password private and sign out on shared devices. When a new device or unusual sign-in needs checking, we may ask for the account phone verification step before allowing access under these conditions.

Record retention

We keep policy, transaction and support records for the time needed to resolve disputes, protect accounts and meet applicable legal duties. A retention question can be sent through the account support form for review against your records.

Change requests

You may ask us to correct an inaccurate name, phone number or contact detail. Send the request from the account contact route, state the change clearly and complete any identity check required by the Terms & Conditions.

Policy contact

For an access, data or account-closure request, use live chat from 09:00 to 23:00 WIB or the signed-in support form. We will identify the relevant condition and tell you what evidence is needed.

Answers About Terms & Conditions

The questions below cover the Terms & Conditions points most likely to affect your first account step and later account requests. They explain what we check, where a request should go and how local payment evidence connects to the policy. For a personal account decision, contact us through live chat or the signed-in form so we can check the details securely.

They cover account opening, phone verification, login security, device access, wallet and bank checks, support requests, data handling, cookies, retention and account closure. They also explain that access depends on local law and that additional notices may appear during a specific account or transaction step.

Yes, we use a phone verification step before account access is completed. Keep the number linked to your account available when signing in or responding to a security check. If the code does not arrive, contact live chat during 09:00 to 23:00 WIB.

You may use the local wallet or QRIS option shown for your account where available. The Terms & Conditions require payment details to match the account checks we apply. Keep the receipt and reference number because support may need them to confirm a wallet status.

Send a correction request through the signed-in support form and state which detail is wrong, such as your name or phone number. We may ask for an account check before changing it. Until the detail is clarified, an access or transaction step may remain paused.

You can sign in from a supported phone, tablet or desktop browser, but a new device may trigger an additional security check. The Terms & Conditions require you to protect your login and avoid sharing access. Sign out after using a shared device.

Use live chat from 09:00 to 23:00 WIB or the signed-in account form. State whether you want a data correction, a copy of account details or closure, then complete the requested verification. We retain records needed for legal duties, security and unresolved disputes.

Contact us through the account support form before completing an access step and state your location. Our Terms & Conditions make clear that eligibility depends on local law. We do not describe access as available where local law permits no such activity.